Nintendo Offers Up Some Solutions For Joy-Con Wireless Issues

Some people have reported issues with Joy-Cons disconnecting or having bad connectivity. While we haven’t had any issues with ours (yet), Nintendo does have some tips to try and help mitigate issues some may encounter. They don’t admit that there’s any specific hardware issue with the Joy-Cons, but they do have some suggestions (like keeping your Switch away from aquariums) that we’d never have guessed:

 

Try these steps:

  1. Ensure your console has the latest system update.
  2. Ensure the Joy-Con controllers are charged. How to
  3. Try to decrease the distance between the Joy-Con and the Nintendo Switch console.
  4. Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
    • Behind a TV
    • Near an aquarium
    • Placed in or under a metal object
    • Pressed against a large amount of wires and cords
    • Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.
  5. Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
    • Laptops, tablets, etc.
    • Wireless headsets
    • Wireless printers
    • Microwaves
    • Wireless speakers
    • Cordless phones
    • USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.

    In most cases it will be enough to move these devices three to four feet away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please power these devices off while using the Nintendo Switch console.

 

In essence, most of the stuff Nintendo has you watching out for are typical wireless interferences. Hopefully one of the tips will help those having issues. So far we haven’t heard from anyone in our circle of friends that has had any issues, so we’re hopeful any wireless issues are happening to a small number of players. We’ll keep you updated if the problems get worse or if Nintendo issues any other solutions.

 

[Source: Nintendo Support]

Craig Majaski

Craig has been covering the video game industry since 1995. His work has been published across a wide spectrum of media sites. He's currently the Editor-In-Chief of Nintendo Times and contributes to Gaming Age.

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